Free telecom or TV complaint through CCTS
Commission for Complaints for Telecom-television Services
The Commission for Complaints for Telecom-television Services takes complaints about mobile, home phone, internet and TV service that the provider has failed to resolve. It is free to consumers and small businesses, and it can order a corrected bill, a refund, a credit, a service remedy or compensation.
The catch: You have to try the provider first and be able to show you did - the date, who you spoke to, the ticket number and what you asked for. The commissioner can award up to $5,000, but that is the ceiling of the decision-maker's authority and not a typical result; most outcomes are a corrected bill or a credit. The complaint must also fall inside the CCTS mandate, which covers billing, contracts, credit management, service delivery and cancellation, and not the price of a plan you agreed to.
At a glance
- Worth
- $5,000
- Effort
- About 60 minutes
- Time to money
- A few weeks
- How it arrives
- Account credit
- How often
- Unknown
- Proof needed
- Self attest
- Where
- Canada
- Last checked
- 15 August 2026