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3 offers

Free telecom or TV complaint through CCTS

$5,000

Commission for Complaints for Telecom-television Services

The Commission for Complaints for Telecom-television Services takes complaints about mobile, home phone, internet and TV service that the provider has failed to resolve. It is free to consumers and small businesses, and it can order a corrected bill, a refund, a credit, a service remedy or compensation.

The catch: You have to try the provider first and be able to show you did - the date, who you spoke to, the ticket number and what you asked for. The commissioner can award up to $5,000, but that is the ceiling of the decision-maker's authority and not a typical result; most outcomes are a corrected bill or a credit. The complaint must also fall inside the CCTS mandate, which covers billing, contracts, credit management, service delivery and cancellation, and not the price of a plan you agreed to.

about 60 mina few weeksno documents needed

Flight delay or cancellation compensation - up to $1,000

$1,000

Canadian Transportation Agency

When a flight is delayed or cancelled for a reason within the airline's control and not required for safety, and you arrive at your destination three or more hours late, the airline owes you a fixed cash amount under the Air Passenger Protection Regulations. A large airline pays $400 for a delay of three to six hours, $700 for six to nine, and $1,000 beyond nine. Small airlines pay $125, $250 and $500 on the same bands.

The catch: Most disruptions do not qualify, and the airline decides the category. Weather, a safety defect and air traffic control are all outside the airline's control and pay nothing under this rule - a separate set of rebooking and refund obligations applies instead. The claim is not automatic and the airline will not volunteer it: you must claim in writing within one year of the disruption, after which the airline has 30 days to pay or to tell you why it thinks nothing is owed. Compensation may be offered as a voucher only if you are told the cash value and the voucher is worth more, and you may refuse it.

about 45 mina few weeksno documents needed

Scanner price error - the item free, or $10 off

$10

Competition Bureau Canada

When an item without a price tag scans higher than the displayed shelf price at a participating retailer, the Scanner Price Accuracy Voluntary Code gives you the item free if it is priced under $10, or $10 off if it is priced higher. The Competition Bureau endorses the code; the Retail Council of Canada runs it on behalf of participating retailers.

The catch: It is voluntary and it is not law. Outside Quebec the code binds only retailers who have signed up to it, and a store that has not is entitled to simply correct the price and charge you the lower one. Quebec is a different regime entirely - a mandatory provincial price-accuracy policy with a $15 threshold rather than $10 - so anything written about this has to branch on province rather than state a single national rule. You have to notice at the till: once you have left, the shelf label is gone and so is the evidence.

about 2 minright awayno documents needed

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